Privacy Policy

When you book a tour or other products or services from Northernlight.guide you will be asked to provide information such as your name, phone number, e-mail address, payment details.
Depending on your specific booking details, additional information might be requested, such as your passport number, date of birth etc. In addition, when you request special assistance, such as special diet or wheel chair services, you might need to provide related sensitive data such as your health condition.

When you change your booking or otherwise seek other support from us, we will process the above-mentioned personal information we have collected from you. Your name as well as your contact information will be used by us to keep you informed of your bookings. This includes sending you reminders by SMS or email regarding your flight, e.g. check-in open or gate change information, and notification of any disruption if your flight is delayed or cancelled. Your travel with us usually involves services provided by third parties, and we will disclose your name, contact details and other relevant information, where necessary to that third party. The purpose of these processing activities is to provide you with the products and services you have booked from us.

You also have to provide your payment details (e.g. card number and expiry date) in addition to other personal data to complete your payment. These data, in particular your name, address, e-mail address and IP address will be disclosed to our payment services providers, for the purpose of receiving your payment and completing your booking. If you request for refund of your payment, these data will also be processed.